Returns & Exchanges

At Dreame Global, we stand by the quality of our smart home electronics and offer a 30-day window for returns on all products in their original packaging. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal or email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your device in its original box, ensuring all accessories, manuals, and power cables are included to qualify for a full refund.

• 3.
  Ship the Product

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.