Frequently Asked Questions
Everything you need to know about your Dreame Global experience.
What shipping methods are available and how long does delivery take?
We offer standard and expedited shipping worldwide. Depending on your location, standard delivery typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days.
What is your return policy for electronic products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
Do Dreame Global products come with a warranty?
Yes, all our electronic devices include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout process.
How can I track my order status?
Once your order is shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are your products compatible with international voltage standards?
Most of our electronics are designed for global use (110V-240V). However, we recommend checking the specific product specifications page to ensure compatibility with your local power outlets.